Negotiate + good benefit
Job type: 
Expired date: 
Monday, May 14, 2018

Specific Duties and Responsibilities

The Technical Support Agent will perform the functions outlined below:

  • Delight customers by providing timely, expert advice
  • Resolve technical support inquiries with speed and precision
  • Use written and verbal communication to help educate our customers on the Medallia platform
  • Escalate cases to the next tier of support as needed
  • Create and update knowledge articles
  • Mentor Technical Support Agents to help reduce next tier escalation


  • Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment
  • Excellent written and verbal English required
  • Proven track record of driving change focused on improving the customer experience
  • Ability to use and create knowledge articles, with an extreme level of attention to detail
  • Ability to train others about technical concepts and issues
  • Ability to work a flexible schedule Experience with JavaScript, HTML, and XML
  • Foreign language fluency is a plus 

For more the information please contact our consultant:

Ms Phuong ext 113

Ms Susan ext 111


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