$1,500 - $2,500 + good benefit or negotiate
Job type: 
Expired date: 
Tuesday, July 31, 2018

Job title: Technical Service Engineer

Salary: $1,500 - $2,500 + good benefit or negotiate


  • Develop technical service strategies to help the organization achieve strategic goals and objectives.
  • Be the point of contact for all Ulthera service related matters in-country.
  • Attends to Customer’s Ulthera technical service issues via phone and personal visit.
  • Reports, manages and liaises all Service matter to Helpdesk.
  • Follow up on all repair cases in a timely manner.
  • Monitor and manage the existing loaner and demo sets among the Customers.
  • Follows, executes and manages the Ulthera Service and troubleshooting SOP.
  • Prepares Service Reports and action lists for all service reviews and audits.
  • Manages problematic situations with customers regarding service repairs and phone troubleshooting.
  • Prepare meeting reports and actions list for all service reviews.
  • Work closely with all areas of the business to address customer issues or service improvements as required.
  • Work with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers.
  • Ensure that customer incidents and requests are dealt with according to agreed guidelines.


  • Bachelor’s degree in Engineering or IT discipline.
  • Minimum 2 years of technical troubleshooting experience.
  • Minimum 2 years proven Customer service experience in the medical device industry in similar capacity. Experience in aesthetic environment will have an added advantage.
  • Quality Assurance experience is an added advantage.
  • Effective interpersonal skills, with the ability to summarize and communicate the issue across the organization.
  • Good documentation skills, specifically around documenting both internal and customer processes.
  • High level of work professionalism in communicating with internal and external customers and stakeholders.
  • A pro-active approach to work, with a positive can-do attitude.

For more information please contact our consultant:

Ms Phuong

Ms Susan


Job Apply Form

As unauthorized user, you will have to provide your contact informations. Registered user can skip this step

Job Applied Successfully

Job Apply Form

Job Applied Successfully

Send An Email About This Job

Email sent Successfully

Click here to upload CV, txt doc docx png jpeg jpg pdf only.
The file nhien_forev is being uploaded, please wait...
The file nhien_forev is being uploaded, please wait...