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Executive, Customer Service - Logistics & Supply Chain
IndustriesLogistics & Supply Chain
Salary$700 - $1,000 + good benefit or negotiate
Job TypeContract
LocationDong Nai
Referencesusan.ho@firstrecruitment-asia.com
Description

Job title:  Executive, Customer Service

Salary : $700 - $1,000 + good benefit or negotiate

Report to : Branch Manager.

Working : Dong Nai

  • Manage daily execution of customer service activities pertaining to the arrangement of warehousing, distribution and import/export shipments.
  • Ensure proper and timely execution and follow up on banks and customers’ instructions and requests.
  • Updating the warehouse management inventory management system timely and accurately.
  • Arrange and coordinate all import and export shipping matters according to clients’ requirements.
  • Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
  • Fulfil orders and generate reports using the Company’s in-house warehouse management system.
  • Collaborate with finance department to ensure timely and accurate billing.

Account Management

  • Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
  • Trouble shooting/solving of daily operations issues.
  • Escalate any customer’s complaints to the Team Leaders or Customer Service Manager.
  • Timely and error free processing of customer’s instructions such as warranting, title transfer and warehouse receipt.

Planning and Co-ordination

  • Prepare Work Order Instructions for on-site warehouse teams and follow up till completion of the job.
  • To escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.
  • Assist on ad-hoc reporting matters or any other assigned task given by Team Leaders.
  • Monitor closely to the progress of work orders and keep the customer informed on regular basis.
  • To verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.

System Data and Inventory

  • To update the Logistics system.
  • To send inventory report to customers and banks on regular basis. Report to be checked by Team Leaders before sending to external parties.

Costing and Billing

  • Timely and accurate billing to customer.
  • To ensure job costing is completed in CLS8 and review job budget with consideration of additional charges.
  • Engage with customer to ensure timely payments to AR invoices. Target to minimize ageing payments that are more than 30 days.
  • To ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
  • To inform customer timely for additional charges incurred.
  • To clarify timely on the LSP invoices to ensure accurate AP payments from Finance department.

Job File Management

  • Maintain accurate documentation and filing.
  • To indicate/update the cover file with detail job information.

General

  • Any other tasks or assignments as may be assigned from time to time.
  • Key success criteria
  • Management of Customer Service and problem solving skills.
  • On-time and error-free system entry and reporting.
  • Ensure compliance to the Company Policies.

Essential

  • Minimum Diploma in Logistics and Supply Chain management.
  • Minimum 3 years of total relevant working experience.
  • Experience in import/export procedure and documentation.
  • Demonstrated warehousing and logistics operations expertise.
  • Ability to work on cross-functional and multicultural teams.
  • Meticulous, responsible and positive work attitude.
  • Mature and able to work independently with minimal supervision.
  • Excellent communication and analytical skills.
  • Able to handle company information with confidentiality and discretion.
  • Candidates with knowledge of freight forwarding and/or experience in shipping will be an added advantage.
  • Proficient with Microsoft Office.
  • Proficient in both spoken and written English.
  • Able to perform effectively in a high pressure and fast paced working environment.

For more information please contact our consultant:

Ms Phuong

Ms Susan

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Deputy Manager, Commercial - Logistics & Supply Chain
IndustriesLogistics & Supply Chain
Salary$2,500-$3,000 + good benefit or negotiate
Job TypeContract
LocationDong Nai
Referencephuong.nguyen@firstrecruitment-asia.com
Description

Position: Deputy Manager, Commercial

Salary : $2,500-$3,000 + good benefit or negotiate

Report to : Branch Manager, Vietnam

Working place : Dong Nai

Scope of work:

  • Responsible to source, generate, implement and maintain the company’s warehousing and logistics business in accordance with the company’s objectives (i.e. budget revenue and profit targets, product growth initiatives, etc.).
  • Find and develop qualified leads and convert them through the sales process into prospects and customers.
  • Responsible for vendor selection and management.
  • Capable of developing compelling value propositions that foster strong relationships, selling all The Company’s commodities business and services (Warehousing, Logistics, Collateral Management, etc.) within Vietnam and the Asia Pacific region.

Responsibilities:

  • Find and develop qualified leads and convert them through the sales process into prospects and customers.
  • Continuously keep the sales pipeline full with deals at various types and stages, including fresh/new (qualified) leads/introductions.
  • The ideal sales pipeline will always be full with a wide variety of account types, company sizes, diversified industries, transactional vs. strategic business and services offered.
  • fresh/new (qualified) leads/introductions. The ideal sales pipeline will always be full with a wide variety of account types, company sizes, diversified industries, transactional vs. strategic business and services offered.
  • Engages prospects and customers to present the company’s services, always furthering relationships to grow and expand the company’s business. Advocates for both the company and the customer, striving to find win-win solutions that expand and further client relationships.

Accountabilities:

  • Define, develop, submit for approval and execute visions and strategies for the Vietnam business, including business and sales planning and budgeting.
  • Manage the business and relationships with customers according to the agreed operating principles with the Branch Manager – Vietnam, including but not limited to:
  • Select, negotiate, and enter into agreements with suppliers and customers meeting business and other requirements including establishing and implementing the agreed service levels.
  • Collaborate closely with the Asia Commercial Team within the assigned target markets in the commodity sector and related products such as Metals/Agricultural/Energy Supply Chains.
  • Provide sales support to our commercial teams in country offices within the region.
  • Collaborate with our global offices to support the sales and exchange of leads for our international customers in order to acquire business for the group of companies (e.g. End-to- End Logistics).
  • Establish business priorities to meet customer requirements.
  • Lead assigned logistics projects with an internal team from business plan up to implementation including any investments for infrastructure, manpower, equipment, systems, etc.

Requirements:

  • Experience in the third party logistics sector, freight forwarding, chartering and management experience in commodity trade business required.
  • Excellent commercial and entrepreneurial flair is critical to the success of this role
  • Strong builder of relationships with interest parties.
  • Good knowledge of the shipping and logistics management industries.
  • Good leadership and influencing skills with a collaborative work style, fostering cooperation and teamwork.
  • Able to handle company information with confidentiality and discretion.
  • Minimum 6 years of total working experience with 2 years in management capacity.
  • Minimum a college degree from an internationally recognized University.
  • Expertise and established business relationship in the following commodity sectors in Vietnam and Asia Pacific Region is a plus:

o Non Ferrous / Ferrous Metals

o Agriculture & Forest product

o Steel products

o Oil & Gas, Polymer

  • Experience in handling project cargo with established customer portfolio is a plus.
  • Good verbal and written communication skills in English is a pre-requisite.
  • Advanced verbal and written communications skills.
  • Effective interpersonal skills.
  • Effective negotiation and conflict resolution skills.

For more information please contact our consultant:

Ms Phuong

Ms Susan

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Import & Export Customer Services Clerks - Logistics & Supply Chain
IndustriesLogistics & Supply Chain
SalaryNegotiate
Job TypeContract
LocationHo Chi Minh City
Referencephuong.nguyen@firstrecruitment-asia.com
Description

Occupation: Import & Export Clerks

Business: International & Local Trade , Shipping & Logistics

Job detail:

  • port and import documentation.Checking ex
  • Preparing data for logistic companies.
  • Input information for preparation of purchase orders, invoices, credit notes and claims.
  • Check invoices from suppliers.
  • Follow-up orders with regular customers.
  • Generate sales with existing customers.
  • Customer account management.
  • Locate new suppliers, obtaining company contact information, catalogues, product photos and product samples.
  • Contacting suppliers for product and pricing information.
  • Issuing purchase orders to suppliers and following-up on deliveries.
  • Preparing information for export clearing agent.
  • Able to communicate and understand  English

Contact:

Ms Phuong

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