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Technical Service Engineer - Pharmaceuticals
IndustriesPharmaceuticals
Salary$1,500 - $2,500 + good benefit or negotiate
Job TypeContract
LocationHo Chi Minh City
Referencephuong.nguyen@firstrecruitment-asia.com
Description

Job title: Technical Service Engineer

Salary: $1,500 - $2,500 + good benefit or negotiate

Responsibilities:

  • Develop technical service strategies to help the organization achieve strategic goals and objectives.
  • Be the point of contact for all Ulthera service related matters in-country.
  • Attends to Customer’s Ulthera technical service issues via phone and personal visit.
  • Reports, manages and liaises all Service matter to Helpdesk.
  • Follow up on all repair cases in a timely manner.
  • Monitor and manage the existing loaner and demo sets among the Customers.
  • Follows, executes and manages the Ulthera Service and troubleshooting SOP.
  • Prepares Service Reports and action lists for all service reviews and audits.
  • Manages problematic situations with customers regarding service repairs and phone troubleshooting.
  • Prepare meeting reports and actions list for all service reviews.
  • Work closely with all areas of the business to address customer issues or service improvements as required.
  • Work with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers.
  • Ensure that customer incidents and requests are dealt with according to agreed guidelines.

Requirements:

  • Bachelor’s degree in Engineering or IT discipline.
  • Minimum 2 years of technical troubleshooting experience.
  • Minimum 2 years proven Customer service experience in the medical device industry in similar capacity. Experience in aesthetic environment will have an added advantage.
  • Quality Assurance experience is an added advantage.
  • Effective interpersonal skills, with the ability to summarize and communicate the issue across the organization.
  • Good documentation skills, specifically around documenting both internal and customer processes.
  • High level of work professionalism in communicating with internal and external customers and stakeholders.
  • A pro-active approach to work, with a positive can-do attitude.

For more information please contact our consultant:

Ms Phuong

Ms Susan

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Human Resources Supervisor - Pharmaceuticals
IndustriesPharmaceuticals
Salary$1,000 - $1,500 + good benefit or negotiate
Job TypeContract
LocationHo Chi Minh City
Referencesusan.ho@firstrecruitment-asia.com
Description

Job title: Human Resources Supervisor

Salary: $1,000 - $1,500 + good benefit or negotiate

Description:

  • Prepare monthly payroll, social insurance, PIT for local and expat;
  • Create HR forms, processes, guidelines, announcement;
  • Screen CVs, contact candidates, arrange interview schedule & conduct interview;
  • Prepare and communicate job offer in accordance with the agreed job
  • specifications to successful candidates;
  • Check and confirm payroll;
  • Calculate monthly and quarterly sales incentive;
  • Plan and organize company trip, team building, party;
  • In charge of hotel and air ticket booking;
  • Manage office working environment in good manner;
  • Other secretary task

Requirement:

  • Female
  • Strong skill of C&B (payroll; PIT…) -must
  • Experience in Hr: recruitment/ training

For more information please contact our consultant:

Ms Phuong

Ms Susan

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Product Specialist - Pharmaceuticals
IndustriesPharmaceuticals
Salary$1,500 - $2,500 + good benefit or negotiate
Job TypeContract
LocationHanoi/HCMC
Referencephuong.nguyen@firstrecruitment-asia.com
Description

Salary: $1,500 - $2,500 + good benefit or negotiate

Job title: Product Specialist

Reports To: Sales Manager, Vietnam

Working location: Ha Noi or Ho Chi Minh

DUTIES AND RESPONSIBILITIES

General Job Summary

The Product Specialist based in Hanoi/HCM is responsible for selling the Company Portfolio (injectables and Ultherapy) to Aesthetic Clinics and Hospitals.

Essential Duties And Responsibilities include the following:

  • Territory planning & execution of business plan in respective territory
  • Build target segmentation within territory
  • Contact potential customers at hospitals, clinics, and doctors’ offices to sell the Company portfolio products
  • Deliver presentations to doctors, practice staff and nurses in hospitals and clinics.
  • Build strong business partnership with customers
  • Provide competitive information such as bid situations, pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products.
  • Improve product knowledge and sales techniques
  • Travel throughout assigned territory to call on regular and prospective customers to solicit orders or business discussion with customers
  • Gathers, analyzes and delivers information from the field to allow the company to develop strategies and products
  • Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance
  • Collect orders & assist customers to place order
  • Stay informed about the activities of health services in a particular area.

JOB SPECIFICATIONS AND QUALIFICATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:  A Bachelor’s degree

Type Of Experience Needed: Relevant Sales Experience, preferably from Pharmaceutical industry (generics)

Type Of Skills Needed:

  • Strong direct to consumer selling skills
  • Ability in territory planning & customer segmentation
  • Excellent communication and leadership skills
  • Strong convincing power
  • Handling the pressure and stress of achieving targets

For more the information please contact our consultant:  

Ms Phuong

Ms Susan

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Product Manager - Pharmaceuticals
IndustriesPharmaceuticals
SalaryNegotiate
Job TypeContract
LocationHo Chi Minh City
Referencephuong.nguyen@firstrecruitment-asia.com
Description

Job title: Product Manager

Requirements:

  • Minimum 3-5 years relevant experience with a multinational organization
  • Demonstrable medical marketing experience gained in FMCG, Consumer Health, Aesthetics and Pharmaceutical markets
  • Sound experience and knowledge of Vietnam healthcare industry, having worked with Health Care Professionals as well as previous experience of relationship management within the GPs and hospitals.
  • Experienced in planning & implementing digital, media and e-marketing activities.
  • Knowledge of relevant healthcare practices, codes of conduct, policies and how these impact marketing plans
  • Ability to build good relationships and challenge constructively and confidently
  • Strong conceptual and analytical skills with ability to develop strategies, tactics and measurable implementation in line with opportunities and changes within the market
  • Insightful, with the ability to consolidate complex information, interpret & construct straightforward plans.
  • Ability to work on complex projects with a good understanding of medical terminology
  • Ambitious and keen to take on responsibility in an organization that provides a high level of autonomy and individual responsibility.
  • Ability to challenge the status quo and propose improvement.
  • Tenacious and resilient, driven to achieve even when faced with obstacles
  • Leadership and interpersonal skills capable of building strong working relationships and influencing external stakeholders, academics, healthcare professionals and internal teams
  • Strong commercial understanding of business issues/opportunities balanced with a deep understanding of the GP, hospital and changing healthcare environment

For more information please contact our consultant:

Ms Phuong

Ms Susan

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Key Account Manager - Pharmaceuticals
IndustriesPharmaceuticals
Salary$3,500 - $4,000 or Negotiate
Job TypeContract
LocationHo Chi Minh City
Referencephuong.nguyen@firstrecruitment-asia.com
Description

Position: Key Account Manager

Report to : Chief Representative, Vietnam

Working : Ho Chi Minh city, Vietnam

Salary : USD 3,500- USD 4,000

Mission:

  • Develops trusted relationships with a portfolio of major clients.
  • Understanding of key customer needs and requirements while at the same time expanding the relationships with existing customers
  • Continuously proposing solutions that meet their objectives.

Responsibilities:

  • Is responsible for the realization of sales objectives within the assigned group.
  • Maintain relationships with the key account and for the negotiation of customer contracts in accordance with overall company sales strategy.
  • Coordinates the activities of all functions with whom the customer has direct contact in order to provide a consistent and cohesive service.
  • Monitors competitive activity within accounts and disseminates information to relevant parties.
  • Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Requirements:

  • A Bachelor’s degree
  • Proven experience as key account manager
  • Sales Experience, preferably from Pharmaceutical industry (generics)
  • Experience in sales and providing solutions based on customer needs
  • Strong direct to consumer selling skills
  • Ability in territory planning & customer segmentation
  • Ability in problem-solving and negotiation
  • Excellent communication
  • Strong convincing power
  • Handling the pressure and stress of achieving targets

For more information please contact our consultant:

Ms Phuong

Ms Susan

read more

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