Salary: 
$700 - $1,000 + good benefit or negotiate
Job type: 
Location: 
Reference: 
susan.ho@firstrecruitment-asia.com
Expired date: 
Friday, October 26, 2018

Job title:  Executive, Customer Service

Salary : $700 - $1,000 + good benefit or negotiate

Report to : Branch Manager.

Working : Dong Nai

  • Manage daily execution of customer service activities pertaining to the arrangement of warehousing, distribution and import/export shipments.
  • Ensure proper and timely execution and follow up on banks and customers’ instructions and requests.
  • Updating the warehouse management inventory management system timely and accurately.
  • Arrange and coordinate all import and export shipping matters according to clients’ requirements.
  • Coordinate with various shipping and forwarding contractors and internal warehouse operations to support timely receipt and delivery of shipments to customers.
  • Fulfil orders and generate reports using the Company’s in-house warehouse management system.
  • Collaborate with finance department to ensure timely and accurate billing.

Account Management

  • Attend to customer inquiries in coordination with the Commercial and Customer Service Manager and manage Customer's expectation.
  • Trouble shooting/solving of daily operations issues.
  • Escalate any customer’s complaints to the Team Leaders or Customer Service Manager.
  • Timely and error free processing of customer’s instructions such as warranting, title transfer and warehouse receipt.

Planning and Co-ordination

  • Prepare Work Order Instructions for on-site warehouse teams and follow up till completion of the job.
  • To escalate any claims, disputes etc. to Team Leaders or Customer Service Manager.
  • Assist on ad-hoc reporting matters or any other assigned task given by Team Leaders.
  • Monitor closely to the progress of work orders and keep the customer informed on regular basis.
  • To verify and check the logistics documents (such as draft BL or packing list) from LSP before forwarding to the customers.

System Data and Inventory

  • To update the Logistics system.
  • To send inventory report to customers and banks on regular basis. Report to be checked by Team Leaders before sending to external parties.

Costing and Billing

  • Timely and accurate billing to customer.
  • To ensure job costing is completed in CLS8 and review job budget with consideration of additional charges.
  • Engage with customer to ensure timely payments to AR invoices. Target to minimize ageing payments that are more than 30 days.
  • To ensure Job Costing is up to date once the job is completed. Include provision in the job costing sheet if foresee unexpected charges.
  • To inform customer timely for additional charges incurred.
  • To clarify timely on the LSP invoices to ensure accurate AP payments from Finance department.

Job File Management

  • Maintain accurate documentation and filing.
  • To indicate/update the cover file with detail job information.

General

  • Any other tasks or assignments as may be assigned from time to time.
  • Key success criteria
  • Management of Customer Service and problem solving skills.
  • On-time and error-free system entry and reporting.
  • Ensure compliance to the Company Policies.

Essential

  • Minimum Diploma in Logistics and Supply Chain management.
  • Minimum 3 years of total relevant working experience.
  • Experience in import/export procedure and documentation.
  • Demonstrated warehousing and logistics operations expertise.
  • Ability to work on cross-functional and multicultural teams.
  • Meticulous, responsible and positive work attitude.
  • Mature and able to work independently with minimal supervision.
  • Excellent communication and analytical skills.
  • Able to handle company information with confidentiality and discretion.
  • Candidates with knowledge of freight forwarding and/or experience in shipping will be an added advantage.
  • Proficient with Microsoft Office.
  • Proficient in both spoken and written English.
  • Able to perform effectively in a high pressure and fast paced working environment.

For more information please contact our consultant:

Ms Phuong

Ms Susan

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