Reporting to: National Aftersales Manager

Your Future Employer

Our client is looking for a Aftersales Service & Part Executiveto be in charge of the distribution network (including branches and dealers) across the country to support company's business target achievement

Your Key Responsibilities

Daily deliverables

• Consults with dealership management about vehicle repair capability that supports high quality vehicle repairs
• Help solve dealers complex and difficult concerns
• Share technical information and emerging concerns
• Approve warranty repairs
• Communicate directly with dealer Service Manager, SA and technicians regarding technical concerns and submit report to Regional Aftersales.

Weekly deliverables

• Review Work-In-Progress (WIP) Report of Dealers
• Review weekly dealer KPI performance with Parts & Service Director/Manager.
• Give consultation to dealers on the outcome of their Aftersales KPI results and suggest recommendations to improve performance.
• Review and check with Dealers for possible concerns encountered the previous week in order to come up with specific solutions.
• Set meeting with dealers on issues and concerns affecting to aftersales operations and parts supply

Monthly deliverables

• Conduct Aftersales and Parts process-related training as needed by the dealer service personnel.
• Implement aftersales SOP and guidelines
• Submit to Regional Aftersales monthly Dealer KPI Performance Report (service intake, aftersales revenues, parts wholesales, parts fill rate, etc..)
• Communicate finalized Revenue Performance for the month with respective dealerships.
• Conduct warranty audit, facility inspection and parts inventory review on a monthly basis

REQUIREMENTS

• Diploma or Degree in Automotive Engineering or its equivalent
• Min. 3 years working experience in related field & current position
• Excellent interpersonal & communication skills with good leadership skills
• Self-motivated, dynamic & able to work under pressure, long hours when required & meet tight deadlines.
• Hands on work experience working on cars aftersales service an added advantage

Contact

Mr. Duc, Nguyen

• 02839154343 ext 119
• Email: duc.nguyen@firstrecruitment-asia.com

Mr. Tam, Nguyen

• 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Your Future Employer

Our client is looking for a Dealer Development Executive to be in charge of the distribution network (including branches and dealers) across the country to support company's business target achievement

Role’s Purposes

• Implement dealer and branch development strategies to ensure effective network coverage and performance.
• Facilitate the implementation and assess the execution of standard BI compliance items of all existing dealers.

Your Key Responsibilities

1. Market Representation

2. Branch and Dealer Network Expansion/ Restructuring

• Verify and evaluate investors and real estate status for opening new dealers and branches in developing and potential including:
• Prepare documents and organize dealer candidate interviews between investor(s) and MIV management team (CM and related HODs')
• Work with suppliers and related departments to deploy MIS' SR branch set-up project.
• Provide professional instructions & consultant to qualified candidate for new dealer set up/existing facility renovation successfully.
• Be responsible for dealership facility construction, maintenance and improvement in accordance with our company standards including
• Assess proposed floorplans and perspectives submitted by dealers and recommend revisions when needed.
• Compile site photos for reference;
• Evaluate proposed materials and finishes such as tiles, cladding and laminates.
• Coordinate with service providers, evaluating their sample materials and check prints to validate its suitability for implementation including:

3. Dealer Operation support

4. Dealer Development administration

REQUIREMENTS

• College Graduate of Structural Engineering; Automobile; Business Administration.
• Background in design, build site construction and projects management is an advantage.
• 2 years of experience in automotive or similar businesses.
• Preferred experience in Dealer Development, Marketing and
• Automotive industry background
• Good English skills (Writing, Speaking & Listening) and MS Office skills (Word/Excel, Power Point…)
• Good communication, presentation, coordination & negotiation skills.
• Maturity, great interpersonal, business acumen, conflict and relationship management.

Mr. Duc, Nguyen

• 02839154343 ext 119
• Email: duc.nguyen@firstrecruitment-asia.com

Mr. Tam, Nguyen

• 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Daily Tasks:

• Daily phone calls or emails or texts with dealers to address various concerns from dealers and provide solutions
• Checks and consolidates daily dealers reports received to determine daily trends and actions to be taken for respective dealer.
• Ensure dealers receive correct inventory on time.
• Represents MI and coordinates directly with assigned sales personnel from dealerships responsible for.
• Meets via face to face, telecon or VC with the GM and NSM to provide daily updates on daily retail and whole sales bookings momentum and run rate
• Market competitors checks
• Aligns with dealer principals for wholesales order updates.
• Provide end of day updates with GM and NSM to confirm progress of Dealer retail and whole sales booking and invoiced confirmed for the day.
• Provide data analysis of purchase trends and vehicle movements at dealerships
• Follow up with dealers on status of all online leads.
• Tracks MIDAS usage and completion on a per dealer basis.

​​​​​​Requirements:

• Good knowledge of economics and how current market trends influence sales
• Is persuasive and can influence others
• Has good leadership and negotiation skills, both written and verbal
• Superior communication and customer service skills
• Is proactive and anticipates potential problems before it happen
• Able to develop sales strategies based upon prior experience
• Possesses good customer service skills

Contact:

Mr. Tam 

• Tel: 02839154343 ext 111
• Tam.nguyen@firstrecruitment-asia.com

Ms Susan

• Email:  susan.ho@firstrecruitment-asia.com
• Viber, WhatsApp: 0906316839
• Skype : honhuhoang

Responsibilities:

• OE Product and Development Planning
• Sales Supports
• After Sales Services

Requirements:

• Bachelor Engineer Degree – Tire or automobiles background is preferred;
• Working experience in Tires or auto industry;
• Having experience in working with OEM global/ MNC;
• Having experience in working and interaction with QA, QC, direct purchasing, production, product audit;
• Skill set: OE Tech Liaison;
• Logical thinking with analysis & report;
• Possess good interpersonal & communication skills;
• Good at negotiation, problem solving & customer handling;
• Able to work independently & proactive;
• English proficient.

For more information please contact our consultant:
Ms. Duyen

• Tel: 02839154343 ext 111
• Email: duyen.tran@firstrecruitment-asia.com

Ms. Han

• Tel: 02839154343 ext 211
• Email: han.ho@firstrecruitment-asia.com