Submitted by jenny.khuu on Fri, 09/26/2014 - 10:42
Industry:
Salary:
$1200 to $1500
Job type:
Location:
Reference:
jenny.khuu@firstrecruitmentasia.com
Expired date:
Monday, April 20, 2015
- Helping to develop a customer service policy for an entire organization.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
- Handle face to face inquiries and concerns about company policies, products, and other related programs
- Manage a team of customer services staff, work with CS Supervisor to make sure the order procedure run smoothly.
- Explain policies & procedures and compensation plan, communicating effectively with both offices to ensure consistency of response
- Maintain contact with local leaders to identify sales trends and areas for improvement. Work closely with leaders from Presidential Directors and above.
- Assist in organizing local meetings and coordinate use of Unicity-operated facilities as needed
- Ensure a high level of professionalism and service within the CS department.
- Training staff to deliver a high standard of customer service.
- Meet with other managers to discuss possible improvements to customer service
- Other Duties as Assigned
Required Qualification:
- MLM industry experiences is an advantage
- Can creatively solve complex problems
- Good communicate skill in both writing and speech
- Fluent in English (spoken and written)
- Good in PC skill (office, internet).
- Willing to learn and self-improvement.
- Teamwork and co-operation.
- Active, initiative, decisive.
- Ability to cope with stressful and demanding situations.
- Time management
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