Job Title: Key Account Manager

Reporting to: Operations Director

Job purpose:

• Acquire new merchants/ partners
• Develop business at assigned existing merchants / partners

New Merchant/Partner Acquisition:

• Successfully acquire assigned merchants/partners into the business network
• KPIs: 

+  contract signed

+  system implemented

+ Definitive commitment from assigned erchant/partner on card issuance – membership acquisition scheme

Existing Merchant Business Development

• Successfully develop SmilesCard business at each assigned merchant, via

+  Properly representing company as a platform for traffic building and promotion operation for the merchant and/or  A Value Added Services provider for the partner’s membership program

+ Regular visit and update of company business to relevant merchant/partner counterpart

+ Plan, execute, monitor and review activation campaigns at merchant, be it network wide promotion, merchant exclusive promotion or merchant cross-promotion campaigns

- KPIs:

+ Number of company transactions via assigned merchant/partner’s accounts
+ Total company revenue at assigned merchant

Account record keeping

• Customer care + maintain good relationship
• Clear record of relationship development, regular update into pipeline report
• Ready to properly hand over account at any moment’s notice

Skills & experiences

• Expertise in marketing and customer relationship management
• Ability to quickly grasp and adapt to the concept and be able to demonstrate it convincingly
• Knowledge in the retail business and/or F&B business and/or banking services business
• High ability to implement strategies and concepts
• Sales qualifications and/or broad consumer product selling experience ideally within Card/Loyalty business
• Excellent communication skills
• Resilience
• The skills to work both independently and as part of a team
• Fluency in English is a plus
• Experiences: Banking or trade experience, at least 2 years of relevant working experience

Personal qualities

• Seniority, age:​ 25
• Self-disciplined with ability to work independently and under stress
• Target and result driven
• Intrinsic motivation for customer care
• Energetic and driven with a real hands on approach to the job
• Pragmatic
• Ability to integrate him-/ herself into existing functions

Contact: Ms Susan (Hoang)

•  Mail: Susan.ho@firstrecruitment-asia.com
• Tel: (+848) 3915 4343 +84 (0) 915 81 82 09