Job Description

• To recruit, train and manage sales team to achieve the company sales target and market share.
• Ensure sales department achieve sales targets of month, quarter and year.
• Ensure the optimum stock of vehicles is on premises and/or on order.
• Maintain cost control inline with agreed objectives and plan.
• Create an environment where the department and its employees develop and excel.
• Enhance the reputation of brand name at every opportunity when interacting with others.
• Actively set out to achieve and exceed objectives for market penetration.
• Ensure cost-effective utilization of showroom and forecourt sales space.
• Maximize sales of financial and insurance products, added value items, extras and accessories.
• Monitor advertising and all forms of marketing to ensure that it provides best value for money.
• Monitor the ‘Contact’ Enquiry Management System and review all new and existing sales leads with sales executives to ensure that all opportunities are maximised.
• Ensure that all sales employees receive new model launch and necessary product training in order that the launch of new models does not cause excessively discounted sales.
• Maintain the highest level of customer satisfaction and the lowest rate of customer defection without sacrificing profitability.
• Ensure that customer complaints are investigated promptly and resolved. Maintain a register of incidents and record all details impartially and comprehensively. Set up systems to minimise and eradicate causes of such complaints.
• Ensure that all employees are committed to the principles and ethics of brand name and that these principles form the cornerstone of customer relations management.
• Carry out thorough examinations of period management accounts and produce and review key performance indicators. Report back to General Manager on any areas of concern and/or opportunity.
• Monitor new and used car stock to ensure that valuations are prudent and overage units are valued realistically.
• Ensure that all debts are collected.
• Maintain close scrutiny of developments, legislation and events in the motor industry which will impact on future business opportunities or trading practices.

Job Requirement

• At least 8 years related in Sale. Preferably in automotive/ property/ insurance field.
• Skills, experience and knowledge of modern business methods and controls.
• An ability to create a workplace environment and culture that allows all employees to develop and excel in their jobs.
• Coaching and mentoring skills to help sales employees overcome weaknesses and shortcomings.
• Exceptional customer interpersonal skills to overcome difficult situation successfully.
• Ability to negotiate effectively, with good numeracy and literacy
• Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices.
• Fluent in both spoken and written English
• Fluent in all commonly used office software
• Excellent communication and report writing skills
• Good in operation management and problem-solving skills
• Ability to work independently, under pressure, and overtime to meet deadlines.

KPI

• Achieve the sales projected target set for the year, with monthly and quarterly consistency.
• Recruit, build and manage a well-trained and well-disciplined sales team that have a wide sales and social network channel.
• Maintain a high level of customer impression and sales satisfaction with well-trained CRM/Feel Good sales team and high standard of showroom display and environment.
• To feel the industry "pulse" and be able to react pro-actively with good decision and action to the market changes.
• Provide useful and successful inputs of sales and marketing ideas to improve good PR, greater brand awareness and sales results