Report to: Field Services VP / Professional Services VP

Responsibilities:

• Service Operation Management:
• Overseeing the services operation to ensure that the productivity targets are achieved
• Achieving customer satisfaction goals by cultivating a customer orientated and focused services practice
• Coaching and guiding the services Operations Team and services tendering team
• Project Management
• Managing team
• Service Business Management:
• Co-work with sales team in the country for tendering / bidding service contracts, parts replacements, professional services, field services and other customized services
• Ensure services gross margins are met by balancing the overall contribution from different product line
• Co-work with VPs to monitor OPEX to ensure country service CCO targets are met
• Drive capture rate to the target set for the country

Requirement:

• Bachelor’s Degree or equivalent (Electrical or Mechanical Engineering or Science an advantage) / MBA desirable
• Minimum 6-8 years service operations experience in services field
• Minimum 3 years of leading a services operations team
• Experienced in managing customer expectation and maintaining high customer satisfaction in any situation and circumstances