Specific Duties and Responsibilities

• Manual research and validation of computer scraped databases for potential sales leads online.
• Perform customer database build and obtain clients’ job title requirement for all assigned firms.
• Do prospect database build from target markets and obtain clients’ job title requirement for all assigned firms.
• Ensure data cleansing.  Report from client is completed on an ongoing basis following the operating procedure from client
• Perform event list build and cleanse. Complete relevant fields as required.
• Support the overall objective of the company.
• Perform other ad hoc tasks or activities associated with the lead generation support function and/or tasks within the capability and pay grade of the Junior Specialist as may be assigned.

The member is expected to meet or exceed the following service levels:

• Generate on average 55 leads on an 8-hour work day of exclusively working on Customer Database Build.
• Generate on average 35 lists on an 8-hour work day of exclusively working on Prospect Database Build.
• An average 60 leads for Data cleansing on an 8-hour work day of exclusively working on Data Cleansing.
• An average of 80 leads for Event list build and cleanse on an 8-hour work day of  exclusively working on Event list build and cleanse.

Qualifications

• Graduate of any course from any reputable school.
• Excellent English, written and verbal communication skills.
• Internet savvy – has internet research skills and a passion for browsing the internet.
• Ability to read and understand any information and comprehend its details.
• Proactive, motivated, detail-oriented and driven to achieve objectives.

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

Specific Duties and Responsibilities

The Technical Support Agent will perform the functions outlined below:

• Delight customers by providing timely, expert advice
• Resolve technical support inquiries with speed and precision
• Use written and verbal communication to help educate our customers on the Medallia platform
• Escalate cases to the next tier of support as needed
• Create and update knowledge articles
• Mentor Technical Support Agents to help reduce next tier escalation

Qualifications

• Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment
• Excellent written and verbal English required
• Proven track record of driving change focused on improving the customer experience
• Ability to use and create knowledge articles, with an extreme level of attention to detail
• Ability to train others about technical concepts and issues
• Ability to work a flexible schedule Experience with JavaScript, HTML, and XML
• Foreign language fluency is a plus 

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com

For more the information please contact our consultant:

Ms Thu

02839154343 ext 112

  thu.mai@firstrecruitment-asia.com

Mr Duy

 02839154343 ext 114

  duy.nguyen@firstrecruitment-asia.com

Job title: Senior Process Engineer

Salary: $1,800 - $2,500 + good benefit or negotiate

Our client is a global manufacturing in high technology industry on project expansion recruiting 06 positions:

Working location: Ho Chi Minh city

Driving performance of the factory to meet the expectation from shareholder is one of the main KPI for Methods Dept.

And the position of Senior Method Engineering will have to ensure all the system in place, all the processes in place or new process will deliver great results.

1.Accountabilities:

Driving performance:

• To lead and deploy all manufacturing processes in compliance to LEAN and SPS
• To drive continuous processes improvement and cost reduction program
• Develop, motivate, and challenge people to achieve target

Implementing SPS system:

• Process Robustness (PFMEA, PCP, Process mapping)
• Value Stream Mapping
• Assembly-Changeover
• Line & Layout Design
• Work Instruction / MI
• LADM: Line Architecture Design Methodology
• Support for Lean Warehouse
• Support for Single Point Scheduling
• MTM: Manufacturing Time Measurement
• Kanban system
• ..Other Lean Concept: WIP control,

Optimize the overall process and ensure that all metrics are measured for improvement:

• Maintain a disciplined process to ensure processes, procedures, equipments, visual, jig/fixtures, etc. are available to support production activities per the schedule.
• Execute ME functions according to the business objectives and policies & procedures. Continuously improve efficiency, accuracy, and effectiveness of the functions. Drive down overall cost of manufacturing including cycle rates, head counts, administration expenses, material scrap and poor yields due to manufacturing related defects.

2. Requirements:

• Graduated from Technical University, or Technology and Education University (Major: Industrial engineering, Industrial system engineering, Electrical and electronic engineering)
• At least 4 years practical experience in advanced manufacturing field. Minimum 3 years experience on similar position
• Business Understanding : Line design, Kaizen activities, Process improvement, Lean concept

3. Required skills & knowledge for the position:

Strong Management and Coordination Skills: Coordination, Planning, Leadership

Technical Skills

• Proven track record in driving corrective actions and implementing change
• Excellent communication skills with high potential in Lean, 6 sigma, leadership, process development are required
• Extensive knowledge of Industrial Engineering philosophies and processes

Personal Traits

• Strong communication skill, decisive, organized, good analyst, passionate.
• Unwilling to accept failure
• Team player, good relationship with Regional team and Engineers.

Languages:

• Fluent in oral and written English.

Other Requirements:

• Entrepreneurial spirit, clearly results oriented, flexible and proactive
• Clear identification with company goals, high initiative and positive thinking
• To ensure that safety trainings for subordinates

4. Eligible Performance Indicator

Efficiency:

• Weekly update OCAP for assign product’s family
• Co-ordinate with other dept. to solve issue.
• Improve efficiency of the line

Production System:

• Line Architecture Design Methodology, Value Stream Mapping, Process Failure Modes Effects Analysis, Change Over Time, KANBAN, Methods Time Measurement competency

Processes:

• Design Manufacturing processes in compliance to LEAN concepts
• Analysis and improve line’s issue
• Continuous Improvement of Processes with Six Sigma, Lean methodology

Kaizen:

• Implement Kaizen to improve KE, DLP
• Implement I See I Do
• Support other team member to implement project

Good attitude to support other departments:

• Transfer project (PJ)
• Build SPEC for new equipment or replacement (ME)
• Come out the solution to fix issue related to MDR, PRR,…(QA)
• Completion of project timeliness
• Performance of automatic equipment
• MDR (Manufacturing Defect Rate) & PRR (Plant Return Rate) target

For more the information please contact our consultant:

Ms Phuong

02839154343 ext 113

  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

02839154343 ext 111

  susan.ho@firstrecruitment-asia.com