Responsibilities:

• Build internal reports to model data around churn potential and product usage
• Partner with Customer Success team and some of our largest customers to provide actionable insights based on client data
• Work closely with Customer Success and Product teams to develop tools and process around customer data requests
• Share ideas & requirements with the product team based on understanding of customer pain points and needs
• Conduct research and testing on marketing strategies and provide recommendations to marketing team

Requirements:

• Bachelor's degree in relevant field and 2+ years of experience in a data analytics role
• Experience partnering with cross-disciplinary teams including Product, Customer Success and Sales
• Basic scripting ability and knack for making reporting dashboards that people really enjoy using due to simplicity and actionability
• Strong analytical skills and ability to seek out key insights across qualitative and quantitative data set, and then drive appropriate product decisions
• SQL/query skillset
• Advanced proficiency with Excel, including knowledge of wide variety of formulas and demonstrated ability to sanitize and interpret messy data sets
• Experience using Tableau, R and/or Python is a plus
• Advanced data mining and database knowledge is a plus
• Programming background is a plus
• A passion for solving tough problems involving data integration across multiple sources
• Excellent communication, presentation and persuasion skills
• Strong bias for action; ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment

For more information please contact our consultant:

Ms. Phuong

• Tel: 02839154343 ext 114
• Email: phuong.nguyen@firstrecruitment-asia.com

Mr. Vlad

• Tel: 02839154343 ext 116
• Email: vlad.tunevic@firstrecruitment-asia.com