Report to: Deputy GD – Chief Operating Officer

Responsibilities:

• Develops policies, procedures, guidelines and service standards
• Manages the different functions to be able to deliver services and meet goals
• Keeps attuned to customer feedback/comments, resolves complaints, and draws up action plans
• Manages employee morale through the implementation of various reward, recognition and work-life balance programs
• Supports Sales/Marketing campaigns and company-wide initiatives (as required)
• Works and manages relations with the management of the Distribution channel
• Ensure quality of service delivery of the entire chain
• Appraises and approves benefit claims within prescribed approval limits
• Reviews and approves check request within approval limits and initially reviews
• Attends to all claim inquiries
• Secures inputs from business experts outside of Claims and consolidates and evaluates all comment
• Conducts monthly post-audit of claims
• Conducts training for Claim Analyst
• Prepares, monitors and controls annual plans and budgets

Requirement:

• Bachelor of Business
• 5 years in CS/Policy Administration, 3 years as manager
• LOMA Certifications: ACS, PCS and FLMI