Position Information:

• Position: Service Manager
• Department/Section: Service
• Intermediate Supervisor: Country Manager
• Salary Grade: Negotiable (1500-2500 Usd)
• Working location: HCM

Qualification & Experience:

• Male, university graduate preferably in Mechantronics, Automation, Electrical or Mechanical Engineering discipline with 3 to 5 years experience in industrial equipments maintenance or related working experience. At least 05 years in technical service manager experience.
• Good leadership and soft skills e.g. communication, negotiation, problem solving, decision making, etc.
• Ability to work independently and confidently with team work spirit.
• Willing to travel within or outside Vietnam.
• Good command of spoken & written English.

Duties & Responsibilities:

• Responsible for developing strategies sales plan to manage and grow the company aftermarket business such as spare parts, repair and services aiming towards market penetration and meeting customer’s satisfaction.
• Managing service department.
• Regularly reporting service activities to Country Manager.
• Training, directing and supervising service engineers.
• Finding potential customers, following up and taking care customers.
• Cooperating with other departments to solve complaints from customers
• Correlate customer technical and commercial requirements with Clearpack solutions and services to bring Clearpack's solution proposal to customers, and establish Clearpack as the premier solution provider.
• Build good rapport and relationship with key customer contacts such as maintenance, manufacturing and engineering personnel.
• Attend to site issues from existing installed base.
• Coordinate between agent, end user customers and Clearpack business units on all pre and post order matters such as technical, commercial and delivery.
• Provide market intelligence reports to the Country Manager.

Benefits

• 13^th salary
• Bonus as per actual achievements
• Company trip
• 15 leave day per year
• Healthcare ins