Reporting to: National Aftersales Manager

Your Future Employer

Our client is looking for a Aftersales Service & Part Executiveto be in charge of the distribution network (including branches and dealers) across the country to support company's business target achievement

Your Key Responsibilities

Daily deliverables

• Consults with dealership management about vehicle repair capability that supports high quality vehicle repairs
• Help solve dealers complex and difficult concerns
• Share technical information and emerging concerns
• Approve warranty repairs
• Communicate directly with dealer Service Manager, SA and technicians regarding technical concerns and submit report to Regional Aftersales.

Weekly deliverables

• Review Work-In-Progress (WIP) Report of Dealers
• Review weekly dealer KPI performance with Parts & Service Director/Manager.
• Give consultation to dealers on the outcome of their Aftersales KPI results and suggest recommendations to improve performance.
• Review and check with Dealers for possible concerns encountered the previous week in order to come up with specific solutions.
• Set meeting with dealers on issues and concerns affecting to aftersales operations and parts supply

Monthly deliverables

• Conduct Aftersales and Parts process-related training as needed by the dealer service personnel.
• Implement aftersales SOP and guidelines
• Submit to Regional Aftersales monthly Dealer KPI Performance Report (service intake, aftersales revenues, parts wholesales, parts fill rate, etc..)
• Communicate finalized Revenue Performance for the month with respective dealerships.
• Conduct warranty audit, facility inspection and parts inventory review on a monthly basis

REQUIREMENTS

• Diploma or Degree in Automotive Engineering or its equivalent
• Min. 3 years working experience in related field & current position
• Excellent interpersonal & communication skills with good leadership skills
• Self-motivated, dynamic & able to work under pressure, long hours when required & meet tight deadlines.
• Hands on work experience working on cars aftersales service an added advantage

Contact

Mr. Duc, Nguyen

• 02839154343 ext 119
• Email: duc.nguyen@firstrecruitment-asia.com

Mr. Tam, Nguyen

• 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com