Position: Field Engineer Executive

Salary : USD 800- USD 1000 + field allowances

Report : Technical Service Manager; General Director

Working location : HCMC Head office

• Understand well the department's directions and objectives. Follow the action plan and assignment from Supervisor to handle/lead teammates to achieve unit's goal & objectives.
• Take ownership and teamwork with related parties to contribute for company/team performance
• In charge technical matters in assigned territory (HCM Neighbor & South Eastern
• Support P&M regarding evaluate and build up FC channel in Technical matters

Challenges:

Workload: Many assignments in wide range of FE activities, in period of systemizing activities with evaluation setting up

Claim tire handling: Solving strong complaining cases at the checking places with high pressure from end user /customer

Project management: lack of experience in proceduring holding to process project on time

Accountabilities:

• Support to build up BTTC (Survey, Training, support tools)
  • Study BTE program for TB FC
• Trial 3S model for TB FC
• Update information of new products by Count surveys/ Data import/ from SALE and P&M
• Allocate PIC to collect information/ NPI based on dealer and territory
• Collect data of products (key brands/ sizes/ pattern) in market, issue NPI
• Cooperate with IT to create data storage on share point
• Upload data into Share Point for all teams
• Goodwill program with collaboration of car makers
• Follow up goodwill program, confirmation and payment
• Build up explaination videos for common damages
• Check claim tire, making reply letter, issue reply letter
• Field Test : include of make an appointment, checking, key in data, make report
• Training on site for dealer/family channel/end-user
• Handle team activities/projects in assigned territory
• Support Sale/P&M activities.

For more information please contact our consultant:

Ms Phuong

•  02839154343 ext 113
•  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

•  02839154343 ext 111
•  susan.ho@firstrecruitment-asia.com