Report: Customer Care Manager

Responsibilities:

• Effectively supervise production and team workload
• Analyze the trends in order to improve processes
• Effectively handle and resolve escalated calls or complex production issues
• Supervisory Skill
• Team support

Requirements:

• University degree  in  Business Administration / English / Economy or equivalent
• 03 year experience  with Customer Care Center or equivalent in a foreign company
• Good understanding of the distribution market, distributors & dealers, suppliers, customers, competitors and market development