Job title: IT Helpdesk Operator

Salary: $800-$1,500

Working: Ho Chi Minh

• Response to incident and request from end-users via Phone call, email, SNOW ticket.

• Troubleshoot, investigate, provide solution and information to end-user

• Collet Sufficient and accurate information before escalate to other team/person.

• Manage and follow-up ticket assigned to VN IT Team to ensure SLA

• Manage IT knowledge base (Add, update, delete)

• Follow INDG working procedure/process to response to Incident/Request/Change

• Manage Sending of IT Announcement

• Coordinate with related person to update IT Inventory

• Activate Additional Software license and alert to end-users

• Raise PR/PO for each IT purchasing

• Follow up status of PR/PO to ensure hw/sw can be delivered and meet SLA

• Manage all IT contract to ensure it properly kept and secure

• Coordinate with vendor, and SCCCVN procurement to support contract negotiation

For more information please contact our consultant:

Mr. Duy

• 02839154343 ext 115
• duy.nguyen@firstrecruitment-asia.com

Ms. Susan

• 02839154343 ext 111
• susan.ho@firstrecruitment-asia.com