Salary: 
Negotiate + good benefit
Job type: 
Location: 
Reference: 
susan.ho@firstrecruitment-asia.com
Expired date: 
Thursday, January 24, 2019

Job title: IT Helpdesk Operator

Salary: $800-$1,500

Working: Ho Chi Minh

  • Response to incident and request from end-users via Phone call, email, SNOW ticket.

  • Troubleshoot, investigate, provide solution and information to end-user

  • Collet Sufficient and accurate information before escalate to other team/person.

  • Manage and follow-up ticket assigned to VN IT Team to ensure SLA

  • Manage IT knowledge base (Add, update, delete)

  • Follow INDG working procedure/process to response to Incident/Request/Change

  • Manage Sending of IT Announcement

  • Coordinate with related person to update IT Inventory

  • Activate Additional Software license and alert to end-users

  • Raise PR/PO for each IT purchasing

  • Follow up status of PR/PO to ensure hw/sw can be delivered and meet SLA

  • Manage all IT contract to ensure it properly kept and secure

  • Coordinate with vendor, and SCCCVN procurement to support contract negotiation

For more information please contact our consultant:

Mr. Duy

  • 02839154343 ext 115
  • duy.nguyen@firstrecruitment-asia.com

Ms. Susan

  • 02839154343 ext 111
  • susan.ho@firstrecruitment-asia.com
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