• Receive, review daily aftersales revenue reports from branches and dealers.
• Review the consolidated daily report before submission to the regional aftersales team.
• Base on daily aftersales revenue report reviewing, working with branches and dealers to get understanding and give guidelines/direction to enhance/improve.
• Attend MIS branches daily morning meeting for operation updating and instruction together with MIS branch aftersales manager.
• Follow up branches and dealers for workshop ability and technicians competency to ensure can provide high-quality service.
• Working and support branches & dealers to handle customer complaints/ concern to ensure customer satisfaction.
• Check / approve PO, Payment, leave, travel request/claim.
• Receive, check or approve for warranty request/ claim from branches and dealers.
• Monitor Vietnam laws/regulation updating related to aftersales service and update CM/regional aftersales and SBR ( if need).
• Working with SBR and local authority to ensure all homologation jobs done properly.

For more information please contact:

Mr. Tam

• Tel: 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Ms Linh

• Tel: 02839154343 ext 221
• Email: linh.tran@firstrecruitment-asia.com