Salary offered: Around $2,000 (allowance included) or negotiable

Your future employer

This international firm offers a great working environment and great value is placed on training and development. If you are a talented and focused individual and enjoy working in a team environment, you can take your career forward with this exciting position role.

Your key responsibilities

Daily deliverables

• Receive, review daily aftersales revenue report from branches and dealers.
• Review the consolidated daily report before submit to regional aftersales team.
• Based on daily aftersales revenue report reviewing, working with branches and dealers to get understanding and give guideline/direction to enhance/improve.
• Attend MIS branches daily morning meeting for operation updating and instruction together with MIS branch aftersales manager.
• Follow up branches and dealers for workshop ability and technician’s competency to ensure can provide high quality service.
• Working and support branches & dealers to handle customer complaint/ concern to ensure customer satisfaction.
• Check/ approve PO, Payment, leave, travel request/claim.
• Receive, check or approve for warranty request/ claim from branches and dealers.
• Monitor Vietnam laws/regulation updating related to aftersales service and update CM/regional aftersales and SBR (if need).
• Working with SBR and local authority to ensure all homologation job done properly.

Weekly deliverables

• Receive review weekly aftersales revenue report from Branches and dealers.
• Review the consolidated weekly report before submit to regional aftersales team.
• Base on weekly aftersales revenue report reviewing, working with branches and dealers to get understanding and give guideline/direction to enhance/improve aftersales business on following week.
• Have weekly meeting with MIS Branch Aftersales Manager and MIV national aftersales team for business update and planning.
• Follow customer service operation at branches and dealers.
• Working and support branches & dealers to handle customer complaint/ concern to ensure customer satisfaction.
• Working with WTT team to update about warranty/recall/technical support matters and give instruction/guideline if necessary.
• Monitor Vietnam laws/regulation updating related to aftersales service and update CM/Regional Aftersales and SBR (it need).
• Follow up to make sure all branches and dealers workshop operation/facility and competency are compliant with Government requirement.
• Working with SBR and local authority to ensure all homologation job done property

Monthly deliverables

• Receive, review monthly aftersales revenue report from Branches and dealers.
• Review the consolidated Monthly report before submit to Regional Aftersales Team.
• Base on monthly aftersales revenue report reviewing, working with branches and dealers to get understanding and give guideline/direction to enhance/improve aftersales business on following month.
• Have monthly meeting with MIS Branch and dealers’ aftersales manager and MIV national aftersales team for business update and planning.
• Random or scheduled visit ranches and dealers to check and ensure workshop ability and technician competency to ensure can provide high quality service.
• Working and support branches & dealers to handle customer complaint/ concern to ensure customer satisfaction.
• working with WTT team to update about warranty/recall/technical support matters and give instruction/guideline if necessary.
• Working with WTT team for warranty & recall reimbursement from MIV to branches and dealers.
• Working with SBR and local authority to ensure all homologation job done properly

Our key requirements

• Diploma or Degree in Automotive Engineering or its equivalent
• Min. 3 to 4 years working experience in related field & current position

About you

• Excellent interpersonal & communication skills with good leadership skills
• Self-motivated, dynamic & able to work under pressure, long hours when required & meet tight deadlines.
• Hands on work experience working on cars an added advantage

For more information please contact:

Mr. Tam

• Tel: 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Mr. Duc

• Tel: 02839154343 ext 119
• Email: duc.nguyen@firstrecruitment-asia.com