Position: Tender Engineer/ Tender Lead

Report: Tendering Team Manager

Salary: USD 1,500- USD 2,000 or negotiate

Working Place: Ho Chi Minh City

Scope of work

• To support yearly growth.
• To provide technical support to sale teams, flexible solutions for projects.
• To build relationship with our customers.
• Provides pricing as requested from sale teams for any products/equipment/projects.
• Increases our hit rate.
• Improves our respond time for quotation request.
• Follows up with sales staff to clarify order details as necessary.
• Communicates solution information to our customers and sales staff.
• Provides assistance to execution team in the execution of larger projects.
• Acts as the single point of contact for all queries for pricing, technical support, and solution approach.

Score Competences :

1/ Education:

• University degrees –Engineer
• At least 3-5 years of work experience in tendering.
• Knowledge of Distribution equipment. Knowledge of equipment is a plus and contract documents.
• Basic knowledge and experience in energy management, power distribution,
• Monitoring and control/automation industry (protection relay, metering, transformers, switchgears, circuit breakers, PLCs, drives).

2/ Communication :

• Fluent in spoken and written English.
• Ability to work and contribute as an effective team player in a fast paced deadline driven environment.
• Developed interpersonal skills with an ability to interact effectively with internal and external customers
• Experience working with contractors, consultants, and sales staff as required.
• Ability to self-manage, multi-task and learn new skills quickly.
• Excellent verbal and written communication skill.
• Computer proficiency in AutoCad, MS Project, Office and Visual.
• To discipline and improve  to tendering process

Contact: 

Ms Phuong

•  0839154343 ext 113 
•   phuong.nguyen@firstrecruitment-asia.com

Ms Susan

•  0839154343 ext 111 
•   susan.ho@firstrecruitment-asia.com

Salary range:  US$ 1,200- US$ 2,000 or Negotiate

PositionTitle: Technical Customer Care Engineer

Reports to (PositionTitle): TechnicalSupportManager

Working location: Ho Chi Minh city

Vacancy Number: 02

Scope of work

• To be our customers’ advocate and single point of contact for all technical support.
• To provide consistent ,best-in-class support,bymanaging,resolving, and preventing problemsefficiently;
• communicating effectively; and exceeding customer expectations.
• To take ownership of our customers’issues and complaints until resolved to their satisfaction.
• To establish and maintain positive, long-term relationships with our customers through open communication and continuous feedback.
• To provide high-level customer service and technical expertise.
• To respond  rapidly and positively to all customer inquiries
• Follow standard procedures for properescalation of unresolve dissues to the appropriate internal teams.
• Lead and demonstrate technical and
• Procedural excellence while managing difficult customers and escalations
• Ensure every interaction creates the optimal customer experience.
• To promote THE COMPANY’s products as a differential brand in the market.

Requirements:

• 2-4 yearsofcustomer serviceexperience,especiallyin technicalsupport.
• Knowledge of Distribution & Automation products and equipment.
• Broad knowledge and experience in energy management,power distribution,monitoring and control,automation industry and systems.
• An excellentcustomer service attitude and the ability to interact with customers ina professional manner arerequired.
• Develop  the deep technical understanding in THE COMPANY products and equipment.
• Stronginterpersonal communicationandcustomer service skills arerequiredin order towork
• Successfully with customers in high stress and/or ambiguous situations. Demonstrate ability to work in a team environment.
• Possess good problem solving and analytical skills.
• Good communication and excellen twriting(bothVietnamese andEnglish)skills. Proficientcomputerskills inAutoCAD,MS Office(Word,Excel,PowerPoint), etc.

Contact: 

Ms Susan

•  0839154343 ext 111 
•  susan.ho@firstrecruitment-asia.com

Ms Lien 

•  0839154343 ext 116 
•   lien.nguyen@firstrecruitment-asia.com

Main purposes of the job

• Define industrial installations, work stations and the best choice for the production process.
• Draw up the operating procedures, do the preparation of engineering project proposals, material and energy balances.
• Calculate the standard times and pace, decrease manufacturing times, and guarantee the lead times and costs.
• Devise new approaches to problems, and prepare or modify drawings, specifications, calculations, charts and graphs, and monitor work for compliance to applicable codes, accepted engineering practices and Client and/or Company standards.
• Plan and conduct independent work requiring judgment in the evaluation, selection, application and adaptation of engineering techniques, procedures and criteria.
• Process engineering calculations.
• Equipment layouts, process system specifications: Size and select equipment, materials, and process systems.

​Main skills required

• University graduates with Mechanical / Electrical Engineering background. 
• Over 5 years experience at supervisor/manager level in relevant role in large labor intensive manufacturing company.
• Experience in managing multiple kaizen projects, lean manufacturing.
• ERP-production module experience is preferred.
• Statistical process control, budgeting and cost control.
• Strong leadership, management, communication skills.
• Good Written and Spoken English 
• For more information please contact: Susan Hoang- 0914 22 37 67, 0839154343 ext 115 Email: susan.ho@firstrecruitment-asia.com