Job Title: Supply Chain Manager

Reports To: General Director

Position Summary (Briefly state the primary purpose of the Job)

Supply Chain Manager plays the critical role contributing in the company’s bottom lines, successes,
development and growth by being leadership role in her/his scope of people management; creating a
competitive advantage for VN Company through purchasing, logistics, distributing products and
services which provide superior value to the customers. He/she also plays the business partnering role
and supports business decision making through added value contributions through valuable Supply
Chain strategies. SC manager is expected to plan, organize, and control the flow of materials and
finished goods to ensure that goods are timely served customer, at the right cost, within the budget,
and at the safety standard.
In co-operation with the Department Manager to formulate strategies for the business development
and thru being responsible for their implementation within the portfolio allocated.

ROLES & RESPONSIBILITIES:

• Drive cost reduction through strategic sourcing activities in Vietnam with corporate supplier strategies / direction.
• Analyze department budget requests to identify areas in which reduction can be made and allocate operating budget.
• Ensure smooth operation and communicate key activities to personnel under Customer Pricing, Materials, Purchasing / Sourcing and Store.
• Assure sourcing, supply chain management, inventory plans are in place to ensure continuity in supply and minimal excess / obsolescence.
• Ensure site accomplishes good inventory turns and return on capital.
• Assure strategic supplier relationships are pro-actively established.
• Manage the accuracy and reliability of the demand plan and responsible of driving demand forecast in collaboration across sales to achieve organization's supply chain functions.
• Develop good understanding of country/segment/product sales trends and ability to apply insights to demand planning & revenue projection
• Supervise sales administration, purchasing and logistics functions of the organization.
• Plan and organize stock take, make decisions on stock adjustment and establish stock policy.
• Source, negotiate and evaluate performance of local transport companies and forwarding agents.
• Attend to customers’ complaints and make effective decisions in-line with policies and practices.
• Timely and cost effective operations of supply chain team
• Ensure excellent customer service standard and efficiency in the supply chain team
• Be accountable for timely supply chain reports and data.
• Determine and implement continuous improvements to the production process
• Closely working with Repair and maintenance team for plant assets and equipment maintenance to ensure warehouse condition continuity.
• Ensuring that health and safety guidelines are followed. Ensure implementation and adherence to health and safety procedures.
• Supervising and motivating a team of workers; Reviewing production and worker performance;
• Identifying training needs to improve staffs’ competencies
•  Any other duties or projects as reasonably requested by General Directors.

WORKING RELATIONSHIP:

• Internal: Group/Regional SC team and all other departments.
• External: Custom officers and other authority bodies that relevant to the SC scope.

PERSON SPECIFICATION:

Knowledge/ Skills:

• Knowledge in production and manufacturing processes and techniques.
• Experienced in establishing supply chain based performance measurement systems
• Project management experience is preferred
• Knowledge of Microsoft office applications and ERP system.
• Experience of quality systems and standards
• Experience of health and safety standards and compliance
• Knowledge of business, finance and  anagement principles
• Experience of human resource principles and practices
• Solid Computer skills
• Master in Supply Chain Management

Experience: 

• More than 5 years working experiences in the same level.

Qualification:

• Degree in Supply Chain Management/ Logistics, Business Administration. Technical skills will be an added advantage

Languages required:

• Fluently in English & native Vietnamese

COMPETENCY:

• Critical thinking and problem solving skills, decision-making, persuasiveness, influencing and leading, delegation, team work, conflict management, adaptability
• Negotiation, relationship building, organization and time management, detail oriented
• High pressure resilience

Contact: Ms Susan Hoang

•  Mail: Susan.ho@firstrecruitment-asia.com
• Tel: (+848) 3915 4343 +84 (0) 914 223 767

♦ Job Title: National Trade Marketing Director

♦ Role

​​Responsible for planning and leading of execution of Marketing activities nationwide as of Trade Marketing plan or Annual Operating Plan (AOP), providing insights for strategic planning of Trade Marketing, developing channel & category strategy in Vietnam.

♦ Accountabilities

1. Trade Marketing Strategy & Trade Marketing Plan

• Support VP-Trade Development to define the Trade Marketing strategy (channel & category) by analyzing business' sales performance and Trade Marketing activities with data & insights.

• Develop the detail trade activity plan with push initiatives to maximize the product availability, visibility, and sales volume; Customer Club, visicooler installation, trade promotions, merchandising, display programs.

2. Effective execution of the trade activity plan

• Lead Trade Marketing/Field Marketing team to deliver effective execution of the Trade Marketing activities as planned.

• Monitor and update the progress of the Trade Marketing activities with the senior management in sales department for timley corrective actions.

• Leverage various data (Retail Audit, DMS, etc.) to identify issues for coming up with recommendation.

3. Support for Organized Trade (OT) team

• Work with OT team to support them to manage and enhance the trade activities in Modern Trade (MT)/ Key Account (KA) channel.

• Support OT team in winning big MT/KA customers.

4. A&M-Push budget management

• Develop the A&M Push budget and manage it to maximize the effectiveness of the investment as planned.

5. Trade Marketing tools management/ innovation

• Manage supply chain of POSM/TOT for flawless & timlely execution of the trade activities.

• Work with Marketing Equipment (MEM) team to support them to manage supply chain of Marketing Equipments.

• Bring in innovation to TOT/POSM that ensure suitability as well as great value to customers and business' brand equity.

6. Others

• Develop and sustain learning sharing platform with the branches & marketing department.

• Provide coaching to develop the functional competency of Trade Marketing/ Field Marketing team for effective development of business.

 ♦ Qualifications

•  University graduate
• Management experience of Trade Marketing organization of FMCG company with similar scales
• Data analysis skill  (Retail Audit Data)
• Experience in Marketing or experience in working with Marketing.
• Leadership, communication, proactive working style, strategic planning, logical thinking
• Fluent in English
• Fluent in computer skills: Excel, Power point

♦ Contact: Ms Melinda

•  Mail: Melinda.le@firstrecruitmentasia.com
• Tel: (+848) 3915 4343 ext 118

Responbilities:

• Initiative & develop the own business goals & initiatives to support 
• Develop & manage the execution of own business operational strategies
• Lead to formulate & standardize the business operation policies, procedures & guidelines to ensure the consistent & well compliant implementation in daily business operations nationwide.
• Plan & lead periodical internal audit programs to assess the implementation of the defined policies, procedures and identify the non- conformance for operation improvement action planning & implementing.
• Lead for coordinating & providing support to both internal and other departments for cross-functional business programs
• Develop, implement and / or manage the organizations customer service policies, procedures, standards, and customer service operational strategies, supporting and strengthening the strategic objectives of the overall organization. 
• Initiate & lead customer service survey programs, analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities & programs
• Lead & manage to improve frontline workforce technical & CS skills, service & product knowledge for customer service excellence performance & continuous improvement 
• Develop & provide guidance on handling difficult or complex issues or problems, escalating complaints / disputes within the organization so they can be resolved effectively and efficiently.
• Manage projects relating to identifying & handling problems, complaints & case management 
• Collaborate & communicate knowledge (e.g. market inf., customer insights, trends …) across business & information to stakeholders by using appropriate communication methods 
• Prepare or oversee the preparation of reports and statistics related to the customer service function for upper management 
• Develop call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and review.
• Inbound services - receive calls and emails from customers and clients, e.g. queries, requests, orders and complaints;
• Outbound services - contact potential customers and clients with the aim of gathering information or selling a product.
• Develop / improve call center systems & initiatives & lead for the new system/ initiatives testing, planning & implementing 
• Develop & enforce call center operation procedure & processes for call center efficiency & compliance operation.
• Maintain and improve call center operations to provide excellence service level to Distributors, 
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Qualification & Experience:

• Bachelor Degree with 4 year related experience in customer service management & call center management
• In-depth knowledge of customer service principles and practices
• Effective communication
• Customer service focus
• People management skills
• Problem analysis and problem-solving
• Informed decision-making
• Planning and organizing
• Innovate & continuously improve
• Patient & stress tolerance
• Strong analytical & critical thinking
• Diversity & adaptability
• Proficient English verbal & writing communication skills 
• Proficiency in MS Office applications