Job title: Technical Service Engineer

Salary: $1,500 - $2,500 + good benefit or negotiate

Responsibilities:

• Develop technical service strategies to help the organization achieve strategic goals and objectives.
• Be the point of contact for all Ulthera service related matters in-country.
• Attends to Customer’s Ulthera technical service issues via phone and personal visit.
• Reports, manages and liaises all Service matter to Helpdesk.
• Follow up on all repair cases in a timely manner.
• Monitor and manage the existing loaner and demo sets among the Customers.
• Follows, executes and manages the Ulthera Service and troubleshooting SOP.
• Prepares Service Reports and action lists for all service reviews and audits.
• Manages problematic situations with customers regarding service repairs and phone troubleshooting.
• Prepare meeting reports and actions list for all service reviews.
• Work closely with all areas of the business to address customer issues or service improvements as required.
• Work with stakeholders to identify, develop, implement and document new processes required to improve the service delivered to customers.
• Ensure that customer incidents and requests are dealt with according to agreed guidelines.

Requirements:

• Bachelor’s degree in Engineering or IT discipline.
• Minimum 2 years of technical troubleshooting experience.
• Minimum 2 years proven Customer service experience in the medical device industry in similar capacity. Experience in aesthetic environment will have an added advantage.
• Quality Assurance experience is an added advantage.
• Effective interpersonal skills, with the ability to summarize and communicate the issue across the organization.
• Good documentation skills, specifically around documenting both internal and customer processes.
• High level of work professionalism in communicating with internal and external customers and stakeholders.
• A pro-active approach to work, with a positive can-do attitude.

For more information please contact our consultant:

Ms Phuong

•  02839154343 ext 113
•  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

•  02839154343 ext 111
•  susan.ho@firstrecruitment-asia.com

Job title: Human Resources Supervisor

Salary: $1,000 - $1,500 + good benefit or negotiate

Description:

• Prepare monthly payroll, social insurance, PIT for local and expat;
• Create HR forms, processes, guidelines, announcement;
• Screen CVs, contact candidates, arrange interview schedule & conduct interview;
• Prepare and communicate job offer in accordance with the agreed job
• specifications to successful candidates;
• Check and confirm payroll;
• Calculate monthly and quarterly sales incentive;
• Plan and organize company trip, team building, party;
• In charge of hotel and air ticket booking;
• Manage office working environment in good manner;
• Other secretary task

Requirement:

• Female

• Strong skill of C&B (payroll; PIT…) -must

• Experience in Hr: recruitment/ training

For more information please contact our consultant:

Ms Phuong

•  02839154343 ext 113
•  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

•  02839154343 ext 111
•  susan.ho@firstrecruitment-asia.com

Job title: Product Manager

Requirements:

• Minimum 3-5 years relevant experience with a multinational organization
• Demonstrable medical marketing experience gained in FMCG, Consumer Health, Aesthetics and Pharmaceutical markets
• Sound experience and knowledge of Vietnam healthcare industry, having worked with Health Care Professionals as well as previous experience of relationship management within the GPs and hospitals.
• Experienced in planning & implementing digital, media and e-marketing activities.
• Knowledge of relevant healthcare practices, codes of conduct, policies and how these impact marketing plans
• Ability to build good relationships and challenge constructively and confidently
• Strong conceptual and analytical skills with ability to develop strategies, tactics and measurable implementation in line with opportunities and changes within the market
• Insightful, with the ability to consolidate complex information, interpret & construct straightforward plans.
• Ability to work on complex projects with a good understanding of medical terminology
• Ambitious and keen to take on responsibility in an organization that provides a high level of autonomy and individual responsibility.
• Ability to challenge the status quo and propose improvement.
• Tenacious and resilient, driven to achieve even when faced with obstacles
• Leadership and interpersonal skills capable of building strong working relationships and influencing external stakeholders, academics, healthcare professionals and internal teams
• Strong commercial understanding of business issues/opportunities balanced with a deep understanding of the GP, hospital and changing healthcare environment

For more information please contact our consultant:

Ms Phuong

•  02839154343 ext 113
•  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

•  02839154343 ext 111
•  susan.ho@firstrecruitment-asia.com

Position: Key Account Manager

Report to : Chief Representative, Vietnam

Working : Ho Chi Minh city, Vietnam

Salary : USD 3,500- USD 4,000

Mission:

• Develops trusted relationships with a portfolio of major clients.
• Understanding of key customer needs and requirements while at the same time expanding the relationships with existing customers
• Continuously proposing solutions that meet their objectives.

Responsibilities:

• Is responsible for the realization of sales objectives within the assigned group.
• Maintain relationships with the key account and for the negotiation of customer contracts in accordance with overall company sales strategy.
• Coordinates the activities of all functions with whom the customer has direct contact in order to provide a consistent and cohesive service.
• Monitors competitive activity within accounts and disseminates information to relevant parties.
• Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• A Bachelor’s degree
• Proven experience as key account manager
• Sales Experience, preferably from Pharmaceutical industry (generics)
• Experience in sales and providing solutions based on customer needs
• Strong direct to consumer selling skills
• Ability in territory planning & customer segmentation
• Ability in problem-solving and negotiation
• Excellent communication
• Strong convincing power
• Handling the pressure and stress of achieving targets

For more information please contact our consultant:

Ms Phuong

•  02839154343 ext 113
•  phuong.nguyen@firstrecruitment-asia.com

Ms Susan

•  02839154343 ext 111
•  susan.ho@firstrecruitment-asia.com