Our client is the world leader in the design, development and manufacture of arc welding products, robotic arc-welding systems, plasma and oxyfuel cutting equipment and has a leading global position in the brazing and soldering alloys market. Headquartered in US.

Responsibilities:

Report to: Operation Manager

Major interaction parties: Method Manager/ Supply Chain Manager/ QA Manager

Responsibilities:

Responsibilities:

Responsibilities:

Responsibilities:

Responsibilities:

In conjunction with Sales Manager, identify new market opportunities, conduct marketing research on field sales, assist to analyze new products

Source, download, and manage the distribution of Technical data for external and internal staff

Provide assistance with the distribution of technical as selling aids for consultant and commercial sector

Conduct technical presentations to consultants and customers

Responsibilites:

• Enquiry processing
• Order processing
• Customers enquiries and complaints
• Re-activating inactive customers
• Gather information about new and potential customers
• Cold-calling of potential customers
• Managing local team (recruitment, training, salary and bonus…)

Requirement:

Report to: General Director

Responsibilities:

Report: Customer Care Manager

Responsibilities:

• Effectively supervise production and team workload
• Analyze the trends in order to improve processes
• Effectively handle and resolve escalated calls or complex production issues
• Supervisory Skill
• Team support

Requirements:

Report: Customer Care Manager

Responsibilities:

• Effectively supervise productivity and workload of OM team
• Analyze the trends in order to improve processes
• Monitor the backlog and incomplete orders
• Supervisory Skill
• Team support

Requirements: