JOB DESCRIPTION

1. Sales management (retail of all passenger cars; excluding fleet)

• Work closely with National Sales Manager (NSM) and Country Manager (CM) to develop annual sales and delivery plan for the sales team
• Cascade sales objectives (volume, margin, etc.) through to the sales team and define the targets for sales team members together with NSM and CM
• Lead, supervise and monitor sales performance of individual Sales Representatives + take corrective measures as needed
• Measure staff performance levels according to retail sales excellence and company policy standards

2. Realize other sales management activities with the other entities/departments (for passenger cars)

• Provide input to NSM & CM in the development of product and price strategy
• Coordinate with and support the Marketing Team in new car sales marketing activities, such road shows, campaigns, other events, etc.
• Actively support the company-wide Customer Relationship Management processes (e.g. ensure an up-to-date customer/prospects database, …)
• Assume process ownership for all operational sales processes
• Offer sales representatives the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives

3. Provide appropriate showroom and point of sale material

• Ensure that showroom vehicles and test drive vehicles for current models are in good working conditions, displayed and are available
• Ensure availability of brochures, price lists and other point of sales materials on site
• Ensure that all aspects of the showroom (exterior and interior) are in accordance to client company  guidelines and standards (other than After Sales designated areas)

4. Realize tactical managerial tasks (mid-term impact)

• Design, control, and monitor the performance of the processes under scope
• Standardize and optimize all relevant processes as needed (efficiency focus)
• Safeguard continuous improvement throughout the department, in particular in the context of the performance indicators such as Dealer Image Analysis DIA (customer excellence and efficiency)

5. Realize operational managerial tasks (short term impact)

• Oversee, diagnose, and actively guide the day to day activities within the department
• Set up regular briefings and management meetings with direct reports and ensure appropriate documentation (e.g. daily sales meeting)
• Collect and analyse the continuous performance results of the department, and take corrective actions as needed

6. Customer relations and satisfaction management

• Constructively handle (and supervise the handling of) customer complaints related to new car sales with the sales representatives

7. Set and adhere to specific Key Performance Index (KPI)

• Operational KPI Sales “effort”: number of customer walk ins/showroom contacts (TBA/year), test drives (TBA/year), quotations (8.000/year)
• Operational KPI Sales “result”: conversion rate of 20% of test drives
• Operational KPI Sales “result”: prospect data collection of 100% of test drives
• Operational KPI Sales “result”: number of contract closures (vehicles sold: TBA),

8. Aftersales

• Ensure the smooth operations of the Aftersales business
• Constructively handle (and supervise the handling of) customer complaints related to aftersales and service staffs in the final escalation process
• Oversee the day to day activities within Aftersales in the branch (Service, Parts and Repair)
• Ensure that all aftersales reports (daily, weekly & monthly) are submitted to regional aftersales team
• Ensure availability of brochures, price lists and other point of aftersales materials on site
• Ensure that all aspects of the showroom (exterior and interior) are in accordance to Subaru and Motor Image guidelines and standards in After Sales designated areas
• Responsible for the profitability of the Aftersales business (aftersales servicing, warranty claims & parts sales)
• Authority (position related power of authority):
• Department purchases
• Sales discounts: within boundaries indicated by the Branch Operation Manager (BOM)
• Trade ins: dealer selection (within short list validated with managing director)
• Human resources: hiring and termination of direct reports + their subordinates (within HR process); approving holiday schemes for department staff

REQUIREMENT:

Prossess good knowledge of economics and how current market trends influence sales

• Is persuasive and can influence others
• Has good leadership and negotiation skills, both written and verbal
• Superior communication and customer service skills
• Is proactive and anticipates potential problems before it happen
• Able to develop sales strategies based upon prior experience
• Possesses good customer service skills

For more the information please contact:

Mr. Tam, Nguyen

• 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Mr. Duc, Nguyen

• 02839154343 ext 119
• Email: duc.nguyen@firstrecruitment-asia.com

Salary offered: Around $2,000 (allowance included) or negotiable

Your future employer

This international firm offers a great working environment and great value is placed on training and development. If you are a talented and focused individual and enjoy working in a team environment, you can take your career forward with this exciting position role.

Your key responsibilities

Daily deliverables

• Receive, review daily aftersales revenue report from branches and dealers.
• Review the consolidated daily report before submit to regional aftersales team.
• Based on daily aftersales revenue report reviewing, working with branches and dealers to get understanding and give guideline/direction to enhance/improve.
• Attend MIS branches daily morning meeting for operation updating and instruction together with MIS branch aftersales manager.
• Follow up branches and dealers for workshop ability and technician’s competency to ensure can provide high quality service.
• Working and support branches & dealers to handle customer complaint/ concern to ensure customer satisfaction.
• Check/ approve PO, Payment, leave, travel request/claim.
• Receive, check or approve for warranty request/ claim from branches and dealers.
• Monitor Vietnam laws/regulation updating related to aftersales service and update CM/regional aftersales and SBR (if need).
• Working with SBR and local authority to ensure all homologation job done properly.

Weekly deliverables

• Receive review weekly aftersales revenue report from Branches and dealers.
• Review the consolidated weekly report before submit to regional aftersales team.
• Base on weekly aftersales revenue report reviewing, working with branches and dealers to get understanding and give guideline/direction to enhance/improve aftersales business on following week.
• Have weekly meeting with MIS Branch Aftersales Manager and MIV national aftersales team for business update and planning.
• Follow customer service operation at branches and dealers.
• Working and support branches & dealers to handle customer complaint/ concern to ensure customer satisfaction.
• Working with WTT team to update about warranty/recall/technical support matters and give instruction/guideline if necessary.
• Monitor Vietnam laws/regulation updating related to aftersales service and update CM/Regional Aftersales and SBR (it need).
• Follow up to make sure all branches and dealers workshop operation/facility and competency are compliant with Government requirement.
• Working with SBR and local authority to ensure all homologation job done property

Monthly deliverables

• Receive, review monthly aftersales revenue report from Branches and dealers.
• Review the consolidated Monthly report before submit to Regional Aftersales Team.
• Base on monthly aftersales revenue report reviewing, working with branches and dealers to get understanding and give guideline/direction to enhance/improve aftersales business on following month.
• Have monthly meeting with MIS Branch and dealers’ aftersales manager and MIV national aftersales team for business update and planning.
• Random or scheduled visit ranches and dealers to check and ensure workshop ability and technician competency to ensure can provide high quality service.
• Working and support branches & dealers to handle customer complaint/ concern to ensure customer satisfaction.
• working with WTT team to update about warranty/recall/technical support matters and give instruction/guideline if necessary.
• Working with WTT team for warranty & recall reimbursement from MIV to branches and dealers.
• Working with SBR and local authority to ensure all homologation job done properly

Our key requirements

• Diploma or Degree in Automotive Engineering or its equivalent
• Min. 3 to 4 years working experience in related field & current position

About you

• Excellent interpersonal & communication skills with good leadership skills
• Self-motivated, dynamic & able to work under pressure, long hours when required & meet tight deadlines.
• Hands on work experience working on cars an added advantage

For more information please contact:

Mr. Tam

• Tel: 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Mr. Duc

• Tel: 02839154343 ext 119
• Email: duc.nguyen@firstrecruitment-asia.com

Responsibilities:

• Digital Marketing
• Product Marketing
• Consumer Engagement & Retention
• Marketing Operation Management
• Budget Management
• Competition management
• Other tasks: As assigned by Brand Manager

Requirements:

• University Degree or equivalent Advanced Diploma in Marketing.

• Over five years of marketing experience, preferably in the luxury/cosmetics-goods industry.

• Experience with all aspects of brand management, e.g.: marketing, sales, training, merchandizing, and public relations.

• Good industry knowledge and network of relationships in the industry with customer, distributors, retailers, suppliers, advertising agencies, and other business partners

For more information please contact:

Mr. Tam

• Tel: 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Ms Yen

• Tel: 02839154343 ext 221
• Email: yen.nguyen@firstrecruitment-asia.com

• Receive, review daily aftersales revenue reports from branches and dealers.
• Review the consolidated daily report before submission to the regional aftersales team.
• Base on daily aftersales revenue report reviewing, working with branches and dealers to get understanding and give guidelines/direction to enhance/improve.
• Attend MIS branches daily morning meeting for operation updating and instruction together with MIS branch aftersales manager.
• Follow up branches and dealers for workshop ability and technicians competency to ensure can provide high-quality service.
• Working and support branches & dealers to handle customer complaints/ concern to ensure customer satisfaction.
• Check / approve PO, Payment, leave, travel request/claim.
• Receive, check or approve for warranty request/ claim from branches and dealers.
• Monitor Vietnam laws/regulation updating related to aftersales service and update CM/regional aftersales and SBR ( if need).
• Working with SBR and local authority to ensure all homologation jobs done properly.

For more information please contact:

Mr. Tam

• Tel: 02839154343 ext 111
• Email: tam.nguyen@firstrecruitment-asia.com

Ms Linh

• Tel: 02839154343 ext 221
• Email: linh.tran@firstrecruitment-asia.com