General Accountant
- Information Technology & Services
The Role:
The General Accountant is primarily responsible for Accounts Payables and Accounts Receivables activities as well as accomplishing ad hoc task provided and requested by the client.
Basic Functions:
Accounts Payable:
- Remit Payment
- Review Aged Bills
Accounts Receivable:
- Confirm all invoices posted for the month
- Receive payments
- Review unapplied payments
- Collections
- Send Account Statements (&invoices)
- Perform bank reconciliations for client's Bank Account, Credit Cards, and Petty Cash
- Support the overall objective of the client
- Carry out ad hoc tasks or activities associated with the accounting functions and/or tasks within the capability and pay grade of the General Accountant as may be assigned.
For more the information please contact our consultant:
Ms Phuong
02839154343 ext 113
Email Support/Social Media Support/Voice Rep
- Information Technology & Services
Specific Duties and Responsibilities:
- Performance Management
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- Respond to customer’s inquiries via phone, social media chat and email channels.
- Make outbound and inbound calls on a daily basis if scheduled.
- Handle and process requests on a daily basis.
- Manage complaints resolutions as needed.
- Support the overall objective of the company.
- Other ad hoc tasks or activities associated with the email support function and/or social media chat within the capability and pay grade of the Email Support Representative as may be assigned.
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Qualification:
- Excellent English, written and verbal communication skills.
- Experience working in an environment that has a key focus on providing an outstanding customer experience.
- Must be personable, warm and confident.
- Proactive, self-motivated, detail-oriented and driven to achieve objectives.
- Ability to read and understand any information and comprehend its details.
- Ability to multi-task in a fast paced environment.
- Detail oriented, highly accurate and productive.
- Can work independently with minimal supervision.
Education and Experience:
- Graduate of a 4-year degree course; preferably in Business, Marketing or Communications.
- Minimum 6 Months to 2 years’ customer service experience in a corporate environment is required; call-center experience is a plus.
- Experience working in an environment that has a key focus on providing an outstanding customer experience.
For more the information please contact our consultant:
Ms Phuong
02839154343 ext 113
Software Engineer
- Information Technology & Services
Specific Duties and Responsibilities:
- Performance Management
- Research, design and development of new software solutions,
- Development of existing software solutions by resolving software enhancements,
- Maintenance of existing software solutions by resolving software defects,
- Investigation and resolution of client issues raised by support,
- Provide high quality solutions to meet client expectations and requirements,
- Work with a multitude of software development languages and technologies,
- Work closely with other staff, such as product managers, technical team leaders, quality assurance analysts, sales and marketing professionals,
- Consult with clients/colleagues for clarification of requirements, design and/or implementation details,
- Problem solve and think laterally,
- Work as part of a team and individually, to meet the needs of the project.
Qualifications:
- Strong communication skills - written and verbal
- Ability to work in an extremely fast paced environment
- Self motivated
- Driven to perform above and beyond the requirements of the role
- Passion for software development and technology
- Strong sense of efficiency
- Innovative problem solver
- Ability to adapt to new software development tools, technologies and methodologies
Education and Experience:
- At least a graduate of BS Computer Science or Mathematics from any reputable school.
- 1+ years commercial experience programming with C# .NET
- 1+ years commercial experience programming rich client applications
- 3-5 years commercial experience in software development
- Experience in OO design and UML modelling
- Exposure to database design practices
- Exposure to design patterns
- Exposure to good coding practices
- Exposure to architectural design
For more the information please contact our consultant:
Ms Phuong
02839154343 ext 113
Junior Specialist, Marketing Support
- Information Technology & Services
Specific Duties and Responsibilities
- Manual research and validation of computer scraped databases for potential sales leads online.
- Perform customer database build and obtain clients’ job title requirement for all assigned firms.
- Do prospect database build from target markets and obtain clients’ job title requirement for all assigned firms.
- Ensure data cleansing. Report from client is completed on an ongoing basis following the operating procedure from client
- Perform event list build and cleanse. Complete relevant fields as required.
- Support the overall objective of the company.
- Perform other ad hoc tasks or activities associated with the lead generation support function and/or tasks within the capability and pay grade of the Junior Specialist as may be assigned.
The member is expected to meet or exceed the following service levels:
- Generate on average 55 leads on an 8-hour work day of exclusively working on Customer Database Build.
- Generate on average 35 lists on an 8-hour work day of exclusively working on Prospect Database Build.
- An average 60 leads for Data cleansing on an 8-hour work day of exclusively working on Data Cleansing.
- An average of 80 leads for Event list build and cleanse on an 8-hour work day of exclusively working on Event list build and cleanse.
Qualifications
- Graduate of any course from any reputable school.
- Excellent English, written and verbal communication skills.
- Internet savvy – has internet research skills and a passion for browsing the internet.
- Ability to read and understand any information and comprehend its details.
- Proactive, motivated, detail-oriented and driven to achieve objectives.
For more the information please contact our consultant:
Ms Phuong
02839154343 ext 113
Senior Technical
- Information Technology & Services
Specific Duties and Responsibilities
The Technical Support Agent will perform the functions outlined below:
- Delight customers by providing timely, expert advice
- Resolve technical support inquiries with speed and precision
- Use written and verbal communication to help educate our customers on the Medallia platform
- Escalate cases to the next tier of support as needed
- Create and update knowledge articles
- Mentor Technical Support Agents to help reduce next tier escalation
Qualifications
- Minimum of 1-2 years of experience as a Technical Support Agent or 3-4 years in a customer-focused, support environment
- Excellent written and verbal English required
- Proven track record of driving change focused on improving the customer experience
- Ability to use and create knowledge articles, with an extreme level of attention to detail
- Ability to train others about technical concepts and issues
- Ability to work a flexible schedule Experience with JavaScript, HTML, and XML
- Foreign language fluency is a plus
For more the information please contact our consultant:
Ms Phuong
02839154343 ext 113


