• Providing advice and support on compliance and ethics issues
• Staying up-to-date on laws and regulations concerning direct sales and multi-level marketing
• Developing, initiating, maintaining, and revising policies and procedures for the general operation of the compliance program and its related activities to prevent illegal, unethical, or improper conduct.
• Collaborating with other departments to direct compliance issues to appropriate existing channels for investigation and resolution. Consulting with internal counsel, and the regional and corporate compliance team as needed to resolve difficult compliance issues.
• Responding to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Developing and overseeing a system for uniform handling of such violations.
• Identifying potential areas of compliance vulnerability and risk; developing/implementing corrective action plans for resolution of problematic issues, and providing general guidance on how to avoid or deal with similar situations in the future.
• Reporting on a regular basis, and as directed or requested, to keep management informed of the operation and progress of compliance efforts.
• Handling ad hoc assignments

Qualifications:

• Male or Female, age 30 and above
• University Degree – Bachelor’s required, Master’s desired
• 5-10 years’ working experience in ethics and compliance roles
• Some background in direct sales/MLM is preferable, especially in an ethics/compliance role
• Knowledge of commercial, competition, and consumer protection laws is a plus
• Past experience in working directly with government officers in an ethics or compliance role
• Fluent in spoken and written English
• Self-driven and able to manage own schedule
• Strong ability to multitask
• Able to follow projects through to completion
• Capable of identifying problems and suggesting and implementing solutions

• Helping to develop a customer service policy for an entire organization.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Handle face to face inquiries and concerns about company policies, products, and other related programs
• Manage a team of customer services staff, work with CS Supervisor to make sure the order procedure run smoothly.
• Explain policies & procedures and compensation plan, communicating effectively with both offices to ensure consistency of response
• Maintain contact with local leaders to identify sales trends and areas for improvement. Work closely with leaders from Presidential Directors and above.
• Assist in organizing local meetings and coordinate use of Unicity-operated facilities as needed
• Ensure a high level of professionalism and service within the CS department.
• Training staff to deliver a high standard of customer service.
• Meet with other managers to discuss possible improvements to customer service
• Other Duties as Assigned 

Required Qualification:

• MLM industry experiences is an advantage
• Can creatively solve complex problems
• Good communicate skill in both writing and speech
• Fluent in English (spoken and written)
• Good in PC skill (office, internet).
• Willing to learn and self-improvement.
• Teamwork and co-operation.
• Active, initiative, decisive.
• Ability to cope with stressful and demanding situations.
• Time management

Responsibilities:

• Support engineering for B2B projects
• Manage training centres for both its facilities and training programs, schedule training plans and execute them as a trainer
• Be a technical control tower work with Sales and CS engineers
• Support A/C B2B projects from specs-in to bidding and installation to handover
• Survey for market demand, market trend, new technologies, regulations and competitors’ line-up/activities

Requirements:

• Bachelor degree in Mechanical or Electric Engineering
• 5 - 8 years sales engineering (Project Engineering) / Customer Services Department
• Full understanding for air conditioning cooling cycle
• Experienced in air conditioner installation inspection, noise & vibration simulation & other (CFD, LCC and so on)
• Good at PC operating, MS programs
• Excellent in troubleshooting and finding root cause for any air conditioning technical issues
• Developed communications plans, execute and measure results
• Excellent  planning and organization skills and the ability to meet deadlines and juggle multiple projects
• Ability to understand and articulate technology-driven messages

Responsibilities:

In conjunction with Sales Manager, identify new market opportunities, conduct marketing research on field sales, assist to analyze new products

Source, download, and manage the distribution of Technical data for external and internal staff

Provide assistance with the distribution of technical as selling aids for consultant and commercial sector

Conduct technical presentations to consultants and customers

Provide market information relevant from competitors

Provide direction and support to customer care team

Analyse and report where additional training is required

Monitor and track the progress of projects

In conjunction with customer care team, develop, implement, monitor and review program of works for each project

Requirements:

• Mechanical / electrical degree
• 5 -10 years experience in the air conditioning
• Computer Literacy
• Ability to decipher, download, manage and distribute technical information
• Understand technical terms and system air condition will be advantage