Job title: IT Helpdesk Operator

Salary: $800-$1,500

Working: Ho Chi Minh

• Response to incident and request from end-users via Phone call, email, SNOW ticket.

• Troubleshoot, investigate, provide solution and information to end-user

• Collet Sufficient and accurate information before escalate to other team/person.

• Manage and follow-up ticket assigned to VN IT Team to ensure SLA

• Manage IT knowledge base (Add, update, delete)

• Follow INDG working procedure/process to response to Incident/Request/Change

• Manage Sending of IT Announcement

• Coordinate with related person to update IT Inventory

• Activate Additional Software license and alert to end-users

• Raise PR/PO for each IT purchasing

• Follow up status of PR/PO to ensure hw/sw can be delivered and meet SLA

• Manage all IT contract to ensure it properly kept and secure

• Coordinate with vendor, and SCCCVN procurement to support contract negotiation

For more information please contact our consultant:

Mr. Duy

• 02839154343 ext 115
• duy.nguyen@firstrecruitment-asia.com

Ms. Susan

• 02839154343 ext 111
• susan.ho@firstrecruitment-asia.com

Working location is in the North of Vietnam.

Key Responsibilities:

• Manage MEP site team: mentor, schedule team activities, recruitment and enhance performance of team members through all construction phases.
• Check and ensure the project brief, all design briefs, MEP drawings and specifications and all project relevant information are executed as per clients’ objectives.
• Contact with Suppliers of electrical, plumbing and fire safety materials/equipment for the most efficient & cost effective application and working methods.

• Follow up MEP progress, quality and safety, and take action to rectify any non-conformance.
• Supervise onsite MEP contractors.
• Overall MEP site management: highlight any issues with site management to the Project Manager.

Education Requirements:

• Bachelor degree in engineering or equivalent: minimum 3 years of study.
• Major: Mechanical or Electrical Engineering.

Essential Skills and Experience:

• Mandatory project experience: Hospital project
• Working experience in Asia countries is a must, experience in Vietnam is a plus
• Fluent English in both written and spoken.
• Previous experience managing multicultural project teams in an expatriate environment.
• Ability to train and mentor others to develop further their skills in contractor management, safety, quality management, and site-based design management.
• Attention to detail, in respect to contractual requirements, design/site drawings, quality of MEP installation works and MEP standard methods.
• Knowledge of software used in project management including: Microsoft Project, Primavera, Team Binder, Excel and the Microsoft Office Suite.

For more information please contact our consultant:

Mr. Vlad

• 02839154343 ext 116
• vlad.tunevic@firstrecruitment-asia.com

Ms. Phuong

• 02839154343 ext 114
• phuong.nguyen@firstrecruitment-asia.com

This position can be based in Hanoi or Ho Chi Minh, Vietnam office.

Responsibilities :

• Partner with hiring managers, HR and Manager of Talent Acquisition to develop and execute recruitment and hiring strategies that yield the best hires for the company.
• Efficiently and effectively fill open positions on time and within budget.
• Conduct and document pre-screening interviews and track all candidates.  Deliver reports to HR and Dir of Talent Acquisition.
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans, making necessary adjustments in order to meet aggressive hiring needs.
• Responsible for preparing and delivering employment offers.
• Research and recommend new sources for active and passive candidate recruiting.
• Build networks to find qualified passive candidates through industry contacts, association memberships, trade groups, conferences, and company employees.
• Utilize social media channels to find and attract talent as well as to further our employment brand.
• Partner with the Director of Talent Acquisition on driving and developing relevant TA programs – University Relations, Internship Program, Employee Referrals, etc.
• Drive process excellence within HR and Talent Acquisition.
• Educate business partners on the competitive landscape to help drive an effective hiring process.
• Responsible for ensuring an excellent candidate experience

Requirements:

• Bachelor's degree in business, human resources or other related field preferred or equivalent work experience.
• 5 plus years Recruiting experience, prefer experience recruiting for apparel product/brands.
• Experience in recruiting for multiple countries in the Asia Region, ideally China, Vietnam, Korea and Taiwan, etc.
• Strong lead generation skills a must with the ability to develop recruiting plans for hard-to-fill requisitions.
• Ability to partner, collaborate, consult, and gain trust quickly with all levels of our organization.
• Experience partnering with hiring managers, HR, compensation and team members throughout the hiring process.
• Good eye for talent with the ability to quickly screen resumes and identify strong fit.
• Strong communicator, both written and oral.  Able to communicate at least one Asian Language will be advantageous.
• Experience in Retail, Apparel, or Footwear industries highly desired.

• This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

For more information please contact our consultant:

Ms. Phuong

• 02839154343 ext 114
• phuong.nguyen@firstrecruitment-asia.com

Mr. Duy

• 02839154343 ext 115
• duy.nguyen@firstrecruitment-asia.com

Additional information about vacancy:

• Salary range: minimum USD 5,000 gross;
• Benefits: Health Insurance, yearly performance bonus (at the end of year), 13th salary;
• No specific preferences for candidate’s profile, only preferably older than 40 years, Vietnamese only;
• Currently there are 6 staff in Legal Dept. (to be managed), reporting directly to CEO;
• Travelling will be required only occasionally, will be covered by the company;
• Work location: HCMC, D1;
• 2 months probation (salary paid 100% within the period, insurance included), after – contract for 2 years;
• Working hours: Monday – Friday, commitment for ½ (half) of working day, meaning if employee accomplishes objectives within 4 hours in work at office, he/she is free for the rest of day;
• Preferred background: M&A Legal, Corporate Legal, Project Legal, additionally to law also technical background (plot plan, architectural plan etc.).
• Main challenge: deal and have relations with Government Authorities in coordinating, negotiating project conditions following the local laws.

For more information please contact our consultant:

Mr. Vlad

• 02839154343 ext 116
• vlad.tunevic@firstrecruitment-asia.com

Ms. Phuong

• 02839154343 ext 114
• phuong.nguyen@firstrecruitment-asia.com